Basic Quality Concepts - ASQ
A Short History of Quality Concepts
An overview of how the concepts and processes of quality have evolved from the craft guilds of medieval Europe to the workplaces of today.
How to take your products, services and processes to the next level through an ongoing cycle of activities that capitalize on improvement opportunities.
Cost of Quality
Quality doesn’t cost money. It’s poor-quality products and services that pile up extra costs for your organization. Here’s how to get started eliminating these expensive shortcomings.
Tips and resources for helping you identify your customers and what it will take to satisfy them.
A handy guide to the unique terminology of quality.