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Monday, September 20, 2010

Basic Quality Concepts - ASQ

Basic Quality Concepts - ASQ

A Short History of Quality Concepts

An overview of how the concepts and processes of quality have evolved from the craft guilds of medieval Europe to the workplaces of today.

Continuous Improvement

How to take your products, services and processes to the next level through an ongoing cycle of activities that capitalize on improvement opportunities.

Cost of Quality

Quality doesn’t cost money. It’s poor-quality products and services that pile up extra costs for your organization. Here’s how to get started eliminating these expensive shortcomings.

Customer Satisfaction

Tips and resources for helping you identify your customers and what it will take to satisfy them.


A handy guide to the unique terminology of quality.

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