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Wednesday, September 15, 2010

Total Quality Management History of TQM and Business Excellence BPIR.com

Total Quality Management History of TQM and Business Excellence BPIR.com

The roots of Total Quality Management (TQM) can be traced back to early 1920s when statistical theory was first applied to product quality control. This concept was further developed in Japan in the 40s led by Americans, such as Deming, Juran and Feigenbaum. The focus widened from quality of products to quality of all issues within an organisation – the start of TQM

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